Terms and Conditions
By placing a booking with us (the property owner/our representatives) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
Covid 19 Policy
Whilst a guest in one of our properties, if you are tested for Covid 19 and the result is positive, you must self-isolate in your accommodation and call the regional hotline (number below) and notify us at InVentures Real Estate S.L. You must remain in your accommodation until contacted by local Spanish authorities. Contact times may vary across regions and can take up to 48-72 hours.
• Andalusia: Tel. +34 955 545 060
You may be able to remain in your existing accommodation if approved by the Spanish authorities and InVentures Real Estate S.L does not have a subsequent booking following yours, or you may be required to transfer into a state hospital or other government-provided accommodation. You will be required to fund accommodation whilst you wait to be transferred. You should follow the advice of the local authorities at all times. We have attached some links to additional information, however, we cannot verify the accuracy of external information on third party sites.
https://www.which.co.uk/news/2021/09/what-happens-if-you-test-positive-for-covid-19-while-on-holiday/ - Which?
Travel Assistance Insurance - Official Andalusia tourism website (andalucia.org)
Healthcare for UK nationals visiting Spain - GOV.UK (www.gov.uk)
Booking Process
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.
To secure any booking we require a security deposit to be paid in advance (this amount will not be deducted from your account but instead will be ‘locked’ from the day before your arrival until a maximum of 1 day after your departure, following a final inspection of the property) this deposit amount is €500. The lead guest must authorise the deposit using the secure link sent to them, and bookings will not be valid if you fail to authorise the payment amount prior to arrival. Deposits are only refundable under the conditions set out here within.
Payments can be made online as well as by digital bank transfer. Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours, and the owners at all times.
We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Payment Terms
In order to secure your booking when paying by credit/debit card, a payment of 20% of the total amount is required immediately. The remaining 80% will be taken from the original payment card no more than 30 days before your arrival date. If you wish to settle the remaining balance using a different payment card, it is essential that you advise us of this in writing prior to 30 days before arrival.
For customers looking to pay by bank transfer, you will receive an invoice within 24 hours of submitting your booking request. The invoice will highlight both amounts to be paid (20% and 80%) and will also confirm when these payments are due.
Please note that bookings are not binding until the first payment of 20% (minimum) has been received.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
• Check-in: after 16:00pm and before 20:00pm on day of arrival
• Check-out by: 10:00am on day of departure
Cancellation, Returned Deposit & Non-Arrival Conditions
Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
• Cancellation made 15 days or more in advance of arrival date = Full deposit refund
• Cancellation made 14 days or less of arrival date = 50% of deposit refund
• Cancellation made 7 days or less of arrival date = No refund issued, full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit the full amount of the booking as per the terms stated above. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is prohibited in all areas within the property.
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.
Parking
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers. We will also store the lead guests email address and telephone number.
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website, including the privacy of those details are explained and set out in our Privacy Policy.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
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HOUSE RULES
Complying with these House Rules at this property is a requirement of the vacation rental agreement. Failure to adhere to the below House Rules may result in penalties such as deductions from the security deposit.
General Requirements
a) All Guests (and any Visitors) must comply with all House Rules and any other instructions from the Property Manage, InVentures Real Estate S.L. during their stay; and
b) Guests must notify the Property Manager of any disputes or complaints from neighbours as soon as reasonably practicable.
Noise and the Neighbourhood
a) This rental is suitable for children. Guests are fully responsible for the safety and security of their children at all times, as well as any disturbance caused to other residents in the Neighbourhood;
b) Guests and Visitors must keep noise to a minimum as not to disturb the occupants of neighbouring properties – especially during night-time hours (e.g. 11pm – 8am), and upon arrival and departure;
c) Excessive noise is prohibited at all times and may result in termination of the rental agreement, eviction, loss of rental paid and extra charges which may be deducted from the Security Deposit;
Visitors
a) Guests are allowed visitors during their stay provided that the total number of people does not exceed the specified maximum capacity of the property.
b) Guests are responsible for ensuring maximum visitor numbers are not exceeded; and that. Visitors are complicit with these House Rules.
c) Any additional overnight Visitors must be approved in advance during the booking process and are subject to an additional fee as noted in the price.
Functions
a) Parties and large gatherings of any kind are strictly prohibited at the property; and
b) Any small gathering must comply with other rules set regarding Noise, the Neighbourhood and Visitor numbers.
Parking
a) Guests and any Visitors are to comply with parking regulations and other requirements set out below and show consideration to neighbours and other vehicles
Garbage and Recycling
a) Guests and their Visitors are to dispose of Garbage and Recycling in accordance with the usual practice at the rental in the allocated trash cans, and excess rubbish must not be left in public or common areas. Garbage/Recycling points and procedures will be highlighted to you during check-in.
Security
a) Any time Guests leave the rental, it is their responsibility to ensure all windows and doors are closed/locked to maintain security and prevent rain and water damage.
b) Guests must switch off lights, air conditioning, fans, electronics such as televisions when not in use to promote energy saving. It is not permitted to leave the air conditioning on when Guests are absent from the property.
Hot Tub/Swimming Pool
a) The Hot tub/Swimming pool is only to be used between the permitted hours, as specified on the signage around the pool.
b) For safety reasons, it is not permitted to use any glassware in or around the pool area. Failure to comply with this rule will result in a fine deducted from the security deposit.
Balcony and Deck areas
Guests must supervise any babies and children at all times when using the Deck and Balcony areas.
Smoking
a) Smoking is not permitted inside the property; and
b) Cigarette butts must be disposed of properly (i.e. in ashtray provided) and not thrown on property grounds. Failure to do so will result in a deduction from the security deposit.
Pets
Pets are not permitted at the property
Damages and Breakages
a) All Damages and Breakages must be reported to the Property Manager as soon as reasonably practicable. Failure to report them will likely result in a penalty deduction from the security deposit. And;
b) To avoid Damages and Breakages, no furniture is to be moved from one room to another without prior agreement. Also;
c) No bathroom towels are to be removed from the property (i.e. for beach use). Separate beach towels are provided for this purpose
Emergency Contact Details
a) In the event of an emergency relating to the property, your emergency contacts are: Compliance Breach of any of these House Rules is a breach of the Terms and Conditions of occupancy as per the Rental Agreement. The Owner and Manager reserve the right to terminate permission to occupy and to evict from the rental, any Guests or Visitors who refuse to follow these House Rules or who cause a nuisance to neighbours or other residents of the community
